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Our customers are our number one priority and we set the bar high when it comes to providing excellent product support. A basic level of standard support is offered on all accounts and includes responses from our support team on basic product questions and service interruption inquiries. We also offer in-depth documentation and have thousands of developers worldwide sharing knowledge and expertise on our community forums.

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For customers running mission-critical enterprise applications, Exosite offers premium support options that include priority access, guaranteed response times, help-desk-to-help-desk issue investigation, and troubleshooting. Our highly-trained team of engineers can augment the internal capacity of any organization to ensure your connected product always operates smoothly.


With priority escalation, the most critical support tickets are passed directly through the queue and are immediately serviced by a technical representative. This defined escalation process guarantees critical platform issues are addressed as quickly as possible, ensuring connected products are always running so enterprises can focus on growing their business.


Our support team can provide 24/7 monitoring of device hardware for early issue detection, real-time debugging, and post-issue triage reports. This service helps enterprises improve the performance of their applications and minimize customer-facing issues for stable, secure, connected products.

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