Our customers are our number one priority and we set the bar high when it comes to providing excellent product support. A basic level of standard support is offered on all accounts and includes responses from our support team on basic product questions and service interruption inquiries. We also offer in-depth documentation and have thousands of developers worldwide sharing knowledge and expertise on our community forums.Continue to Support
For customers running mission-critical enterprise applications, Exosite offers premium support options that include priority access, guaranteed response times, help-desk-to-help-desk issue investigation, and troubleshooting. Our highly-trained team of engineers can augment the internal capacity of any organization to ensure your connected product always operates smoothly.
Our support team can provide 24/7 monitoring of device hardware for early issue detection, real-time debugging, and post-issue triage reports. This service helps enterprises improve the performance of their applications and minimize customer-facing issues for stable, secure, connected products.