DATA WE COLLECT
Exosite collects data to provide You with the best experience possible while engaging with our software products. Depending on Your interactions with Us, We may collect the following types of data:
- Contact details
- Company information
- Financial information
- Usage information
WHEN AND HOW WE COLLECT DATA
You provide some data directly when You complete activities like submitting a question or a contact request, creating an account, or contacting us for support.
We obtain some data when You complete activities like browsing Our website or interacting with Our software products. We also receive some data via error reports or usage data from Our platform performance monitoring tools. To interact with Our software products, You must agree to the Exosite Terms and Conditions.
HOW WE USE THAT DATA
- To give You personalized customer support
- To help Us improve Our products
- To send You product status messages and alerts
- To ensure accurate billing
For Exosite software products, We collect, store, and use a first name, last name, and business email for Your account for the purpose of managing Your data. That is the only personally identifiable information within Our software products that is used. Only people You authorize can access Your device and software data.
THIRD PARTIES THAT PROCESS YOUR DATA
We work with the following third-party services and they may process Your data on Our behalf:
- Software Infrastructure: AWS, MongoDB Atlas, RedisLabs
- Support: Zendesk, Atlassian
- Analytics: Mixpanel, Google
- Communications: HubSpot, Claritysoft
- Invoicing & Payments: Braintree, ChargeOver
ACCESS & CONTROL OF YOUR DATA
At any time, You can request to be deleted from Our software systems and/or request Your data in a portable format. Additionally, we will notify You within 72 hours if there has been a data breach of any kind.